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These General Conditions of Use and Contracting (hereinafter, “the General Conditions”) govern, together with the Privacy Policy and the Cookies Policy, the access and use of the website www.thesaffroncompany.com and the associated iOS / Android mobile applications (hereinafter, the “Portals”) as well as the contracting of products and/or services through them. Simple access to the Portal confers the status of Portal User (hereinafter, the “User”) and implies acceptance of all the terms included in these General Terms and Conditions. If the User does not agree with these General Conditions, he/she must immediately leave the Portal without using it.

By accepting these General Terms and Conditions, the User declares:

  • – That you have read, understand and comprehend the above.
  • – That, in the event that he/she intends to contract any product and/or service, he/she has sufficient capacity to do so.
  • – That it assumes all the obligations set forth herein.

The User must read these General Conditions carefully each time he/she accesses the Portal, as the Portal and these General Conditions may undergo modifications.

The owner of the Portal reserves the right to make, at any time, any modification or update of its contents and services, of these General Conditions and, in general, of any elements that make up the design and configuration of the Portal.

The modification of these General Conditions will not affect the goods or promotions that have been acquired prior to said modification.

  1. General information about the Portal

In compliance with the provisions of Article 10 of Law 34/2002, of 11 July, on information society services and electronic commerce, the general information on the Portal is provided below:

Owner: The Saffron Company JJ S.L.

Registered office: Pol. Ind. El fondonet c/ Serreta nº59, 03660 Novelda (Alicante) Spain

C.I.F.: B54565171

E-mail: info@thesaffroncompany.com

Telephone: (+34) 965 60 19 15

  1. Terms of Use

2.1. Portal Access

Simple access to the Portal is free of charge except for the cost of connection through the telecommunications network supplied by the access provider contracted by the User.

2.2. Need for Registration

The use of certain services and content may be conditional upon prior registration by the User.

The data entered by the User must be accurate, current and truthful. The registered User will be responsible at all times for the safekeeping of his/her password, assuming any damages that may arise from its improper use, as well as the transfer, disclosure or loss of the same. For these purposes, access to restricted areas and/or the use of the services and contents carried out under the password of a registered User shall be deemed to have been carried out by said registered User, who shall be liable in all cases for said access and use.

2.3. Rules for use of the Portal

The User undertakes to use the Portal and all its content and services in accordance with the law, morality, public order and these General Conditions. Likewise, the User undertakes to make appropriate use of the services and/or contents of the Portal and not to use them for illicit or criminal activities that infringe the rights of third parties and/or infringe the regulations on intellectual and industrial property, or any other applicable legal regulations.

The User undertakes not to transmit, introduce, disseminate or make available to third parties any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that are contrary to the law, morality, public order and these General Conditions. By way of example, and in no way limiting or excluding, the User undertakes to:

I.- Not to introduce or disseminate content or propaganda of a racist, xenophobic, pornographic or terrorist nature or that violates human rights.

II.- Not to introduce or disseminate on the network data programmes (viruses and harmful software) that may cause damage to the computer systems of the access provider, its suppliers or third party users of the Internet network.

III.- Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the fundamental rights and public freedoms recognised in the constitution and in international treaties.

IV.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes unlawful or unfair advertising.

V.- Not to transmit unsolicited or unauthorised advertising, advertising material, “junk mail”, “chain letters”, “pyramid structures”, or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively conceived for this purpose.

VI.- Not to introduce or disseminate any false, ambiguous or inaccurate information and content in such a way as to mislead the recipients of the information.

VII.- Not to impersonate other Users by using their registration codes for the different services and/or contents of the Portal.

VI.- Not to disseminate, transmit or make available to third parties any type of information, element or content that involves a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to the owners of the Portal or third parties.

IX.- Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the secrecy of communications and personal data legislation.

The User undertakes to indemnify and hold harmless THE SAFFRON COMPANY JJ S.L. before any possible claim, fine, penalty or sanction that it may be obliged to bear as a consequence of the User’s non-compliance with any of the aforementioned rules of use, and furthermore, reserves the right to, THE SAFFRON COMPANY JJ S.L. the right to seek appropriate damages.

In some cases, THE SAFFRON COMPANY JJ S.L. will provide the User through its communications, such as periodic newsletters, with a link that will allow him/her to access his/her personal account. This access will be carried out through a unique and private address, so that the User will not need to enter his or her passwords to access the Portal. Consequently, the User must treat the communications of THE SAFFRON COMPANY JJ S.L. You should keep them confidential and refrain from forwarding them to third parties in order to prevent unauthorised access to your private account information.

2.4. Exclusion of Liability

User access to the Portal does not imply for THE SAFFRON COMPANY JJ S.L. the obligation to control the absence of viruses, worms or any other harmful computer element. It is up to the User, in any case, the availability of adequate tools for the detection and disinfection of harmful computer programs.

THE SAFFRON COMPANY JJ SL is not responsible for damage caused to software and computer equipment of users or third parties during the use of the services offered on the Portal.

THE SAFFRON COMPANY JJ S.L. is not responsible for damages of any kind caused to the user that are caused by faults or disconnections in telecommunications networks that produce the suspension, cancellation or interruption of the Portal service during the provision of the same or previously.

2.5. Content and services linked through the Portal

The service of access to the Portal may include technical linking devices, directories and even search tools that allow the user to access other pages and Internet portals (hereinafter “Linked Sites”). In these cases, THE SAFFRON COMPANY JJ SL will only be responsible for the content and services provided on the Linked Sites to the extent it has actual knowledge of the unlawfulness and has not disabled the link with due diligence. In the event that the user considers that there is a Linked Site with illegal or inappropriate content may communicate it to THE SAFFRON COMPANY JJ SL, without in any case this communication entails the obligation to remove the corresponding link.

In any case, the existence of Linked Sites must presuppose the formalization of agreements with those responsible or owners thereof, nor the recommendation, promotion or identification of THE SAFFRON COMPANY JJ SL with the statements, content or services provided.

THE SAFFRON COMPANY JJ S.L. does not know the contents and services of the Linked Sites and therefore is not responsible for damages caused by the unlawfulness, quality, outdated, unavailability, error and uselessness of the content and / or services of the Linked Sites or any other damage that is not directly attributable to THE SAFFRON COMPANY JJ S.L.

2.6. Intellectual and industrial property

All contents of the Portal, meaning these, by way of example, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as graphic design and source codes, are the intellectual property of THE SAFFRON COMPANY JJ S.L. or third parties, without being transferred to the user any of the exploitation rights recognized by current legislation on intellectual property on them.

The trademarks, trade names or logos are owned by THE SAFFRON COMPANY JJ SL or third parties, without being understood that access to the Portal attributes any right over them.

In any case, the user knows and accepts that the ratings and comments made about the products available through the Portal may be accessible to other users of the Portal, including the identity of its author.

For all comments freely posted by the User on the Portal, whether or not they include an opinion or description of the products offered (hereinafter, “the Content”), the User grants The Saffron Company JJ S.L. a non-exclusive, worldwide licence for the maximum duration provided by law, free of charge. n the basis of this license, The Saffron Company JJ S.L. may freely exploit the rights of reproduction, transformation, distribution and public communication of the Content, solely for the purpose of providing the services offered by THE SAFFRON COMPANY JJ S.L. and advertise their products and services.

  1. Terms and Conditions

3.1. User Registration

The use of the services provided by THE SAFFRON COMPANY JJ S.L. implies the need for user registration on the Portal.

The user must proceed to registration by indicating your full name, email address and may indicate the email address of a user sponsor. Once registration has been completed, a message will be sent to the designated email account with a link that the User must follow to confirm that he/she has access to it.

In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.

3.2. Shipping policy

THE SAFFRON COMPANY JJ S.L. will send its products to: Spain Peninsular, Balearic and Canary Islands, For the rest of the world, shipments will be made through MBE, paying the shipping cost.

The purchase of products on the Portal is subject to the payment of shipping costs, payable by the buyer.

Shipping costs will depend on the destination and the number of products purchased. In any case, the actual shipping costs will be detailed throughout the purchase process and the buyer will have the opportunity to review these costs before finalizing your purchase. THE SAFFRON COMPANY JJ S.L. can not be responsible for the delay in delivery of orders for reasons not directly attributable THE SAFFRON COMPANY JJ S.L., fortuitous cases or force majeure.

The shipping costs include, in addition to the transport of the products, their packaging in boxes specially designed for transporting bottles, insurance against loss or breakage, as well as VAT.

Delivery of orders will be made at the delivery address freely designated by the user. THE SAFFRON COMPANY JJ S.L. will not assume any responsibility when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the user for this purpose, as well as in the event that the delivery can not be made for reasons beyond THE SAFFRON COMPANY JJ S.L., such as the absence of the recipient at the delivery address.

In case of absence of the recipient and whenever possible, will be left note of passage with the necessary information to arrange a new delivery at the address of the recipient or the necessary indications for it to go to pick up the product to a certain place. In any case, if the order cannot be delivered, it will be returned to its origin and the contract will be terminated.

3.3. Delivery options

For deliveries to mainland Spain, THE SAFFRON COMPANY JJ S.L. offers additional delivery options to facilitate delivery. The hiring of these delivery options will involve the payment of an additional delivery cost at the time of finalizing the order. The availability of these options depends on the delivery postcode.

The products marketed through this website have the guarantees offered by their producers. In those incidents that justify the use of the guarantee, we will opt for the repair, replacement of the article, discount or refund, in the legally established terms. Royal Legislative Decree 1/2007 of 16 November 2007 grants durable goods a legal guarantee of 2 years from the date of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it).

Products that are in perfect condition, i.e. unsealed and unused, may be returned and exchanged for health and hygiene reasons.

The User has a period of 10 calendar days from receipt of the products to request the return of the products by sending an email to info@thesaffroncompany.com. The User must state the order number and the products you want to return.

If the return is due to an error by THE SAFFRON COMPANY JJ SL or because the product arrives broken or defective, the shipping and return costs will be borne by THE SAFFRON COMPANY JJ SL.

After verification by THE SAFFRON COMPANY JJ JJ SL of the good condition of the products will proceed to refund the amount corresponding to the units returned within a maximum period of 10 calendar days using the same means of payment that the user used for the initial purchase. This guarantee does not extend to the return transport costs, which shall be borne by the User.

3.5. Selection of products by the User

Any registered user may contract through the Portal the purchase of products.

The purchase process in THE SAFFRON COMPANY JJ SL is based on a virtual basket, to which the user can add the products you want to purchase.

To add products to the shopping cart, once the user is on the product description page and selected the customization options available, you must select the option “Add to cart” provided.

The User can access and modify the contents of the basket at any time.

3.6. Order processing

Once the products that the User wishes to purchase have been found in the shopping basket, the User may begin to process the order, allowing the selected products to be modified and removed from the shopping basket.

The User must ensure that the products shown on the screen are the ones he/she wishes to purchase and select from the geographical areas listed the one corresponding to the delivery address. At this point, the total price of the products selected and the shipping costs generated are shown.

Next, the User accesses a panel where he/she must indicate the shipping details; to continue with the contracting process, the User must fill in the shipping information, including his/her full name, telephone number and address, filling in all the fields marked as obligatory.

If the User wishes the billing address to be different from the delivery address, he/she must indicate this and fill in the corresponding information.

In the next phase of the purchase process, the User must select the method of payment. At this point, the User is again informed of the exact amount to be paid, resulting from adding the price of the products and the shipping costs, net of any promotional discount and/or gift voucher.

CONFIRMING THE ORDER will lead the User to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming the order information on the screen and sending an e-mail to the User confirming the operation.

3.7. Price of products

The prices of the products are those indicated in the attached product description. All prices indicated in the product description are expressed in Euro currency (€) and include Value Added Tax (VAT).

3.8. Method of payment

The purchase of products through the Gateway of THE SAFFRON COMPANY JJ S.L. allows the following forms of payment:

– Payment by debit or credit card (VISA, MASTERCARD and AMERICAN EXPRESS) through a virtual POS.

Paypal is the fastest and safest way to make online purchases. It is a free system.

To use a credit card through a virtual POS, the buyer must fill in a form indicating the name of the card owner, type of card, card expiry date and security code.

The management of payments by card will be made through REDSYS secure gateway to your bank, and secure HTTPs protocols on our server, not having THE SAFFRON COMPANY JJ SL in any case access to the corresponding data of your card. In all cases, THE SAFFRON COMPANY JJ JJ S.L. will be responsible for the transactions made on this Web site. THE SAFFRON COMPANY JJ JJ S.L. has no access to bank details linked to the means of payment and does not know or record these data during the payment transaction.

3.9. Confirmation of receipt of acceptance

Once the purchase process has been completed, the User will receive, at the e-mail address provided in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, date of purchase, order number and delivery date. Likewise, a permanent link to the present contracting conditions will be sent to the e-mail address provided by the User. The User may request at any time, free of charge, a copy of the general conditions applicable at any time to THE SAFFRON COMPANY JJ SL or any third party designated for registration and version control, if any.

  1. Invalidity and ineffectiveness of clauses

If any clause included in these General Conditions is declared totally or partially null and void or ineffective, such nullity or ineffectiveness shall only affect such provision or the part thereof that is null and void or ineffective, and these General Conditions shall remain in force in all other respects, and such provision shall be considered totally or partially as not included.

  1. Applicable law and competent jurisdiction

These General Conditions shall be governed by and construed in accordance with Spanish law. THE SAFFRON COMPANY JJ S.L. and the User agree to submit any dispute that may arise from the provision of products or services under these Terms and Conditions, to the Courts and Tribunals corresponding to the address of the User.

6. We guarantee that each of the transactions made in THE SAFFRON COMPANY JJ SHOP is 100% secure. All transactions involving the transmission of personal or bank details are made using a secure environment. THE SAFFRON COMPANY JJ SHOP uses a server based on the standard security technology SSL (Secure Socked Layer). All information you transmit to us travels encrypted through the network. Also, the data on your credit card are not recorded in any database but go directly to the POS (Point of Sale Terminal) of the Bank.further, we inform you that in an effort to provide greater security to owners of credit cards, we have incorporated into our payment gateway secure payment system called CES (Secure Electronic Commerce). In this way, if you are a holder of a “secured” card you can always make payments with VISA or MASTERCARD in our shop, in the event that your card is not adhered to this payment system, THE SAFFRON COMPANY JJ SHOP will only accept payment by credit card VISA or MASTERCARD to customers with seniority and reliability previously demonstrated. In both cases, when paying by VISA or MASTERCARD, the following data will always be requested: the card number, the expiry date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction.

Important : Credit card fraud is a crime, and THE SAFFRON COMPANY JJ SHOP will prosecute anyone who makes a fraudulent transaction in our online shop.

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