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By accepting these General Conditions, the User declares:
The User must carefully read these General Conditions each time he/she accesses the Portal, since the Portal and these General Conditions may be subject to modifications.
The owner of the Portal reserves the right to make, at any time, any modification or update to its contents and services, to these General Conditions and, in general, to all elements that make up the design and configuration of the Portal.
The modification of these General Conditions will not affect the goods or promotions that had been acquired prior to said modification.
1. General information about the Portal
In compliance with the provisions of Article 10 of Law 34/2002, of July 11, on information society services and electronic commerce, the following is the general information of the Portal:
Owner: The Saffron Company JJ SL
Registered office: Pol. Ind. El Fondonet c/ Serreta nº59, 03660 Novelda (Alicante)
CIF: B54565171
Email: info@thesaffrontcompany.com
Telephone: (+34) 965 60 19 15
2. Conditions of Use
2.1. Access to the Portal
Simple access to the Portal is free of charge except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.
2.2. Need for Registration
The use of certain services and content may be subject to prior registration by the User.
The data entered by the User must be accurate, current and truthful. The registered User shall be responsible at all times for the safekeeping of his/her password, and shall therefore assume any damages that may arise from its improper use, as well as from the transfer, disclosure or loss of the same. For these purposes, access to restricted areas and/or use of the services and content carried out under the password of a registered User shall be deemed to have been carried out by said registered User, who shall be liable in all cases for said access and use.
2.3. Rules for using the Portal
The User undertakes to use the Portal and all its content and services in accordance with the provisions of the law, morality, public order and these General Conditions. Likewise, the User undertakes to make appropriate use of the services and/or content of the Portal and not to use them to carry out illegal activities or those that constitute a crime, that violate the rights of third parties and/or that infringe the regulations on intellectual and industrial property, or any other regulations of the applicable legal system.
The User undertakes not to transmit, introduce, distribute or make available to third parties any type of material and information (data, content, messages, drawings, sound and image files, photographs, software, etc.) that is contrary to the law, morality, public order and these General Conditions. By way of example, and in no way limiting or excluding, the User undertakes to:
I.- Do not introduce or distribute content or propaganda of a racist, xenophobic, pornographic nature, in support of terrorism or that violates human rights.
II.- Do not introduce or distribute data programs (viruses and harmful software) on the network that may cause damage to the computer systems of the access provider, its suppliers or third-party Internet users.
III.- Not to disseminate, transmit or make available to third parties any type of information, element or content that violates the fundamental rights and public freedoms recognized by the Constitution and international treaties.
IV.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illicit or unfair advertising.
V.- Do not transmit unsolicited or unauthorized advertising, promotional materials, "junk mail," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed for such purpose.
VI.- Do not introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information.
VII.- Do not impersonate other Users by using their registration keys to the different services and/or contents of the Portal.
VIII.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes a violation of the intellectual and industrial property rights, patents, trademarks or copyrights that correspond to the owners of the Portal or to third parties.
IX.- Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes a violation of the confidentiality of communications and personal data legislation.
The User undertakes to hold THE SAFFRON COMPANY JJ SL harmless from any possible claim, fine, penalty or sanction that it may be forced to bear as a result of the User's failure to comply with any of the aforementioned rules of use, and THE SAFFRON COMPANY JJ SL also reserves the right to request compensation for any corresponding damages.
On occasion, THE SAFFRON COMPANY JJ SL will provide the User with a link through its communications, such as periodic newsletters, that will allow him/her to access his/her personal account. This access will be carried out through a unique and private address, so that the User will not need to enter his/her access keys to the Portal. Consequently, the User must treat communications from THE SAFFRON COMPANY JJ SL confidentially and refrain from forwarding them to third parties, in order to avoid unauthorized access to the private information in his/her account.
2.4. Disclaimer of Liability
User access to the Portal does not imply for THE SAFFRON COMPANY JJ SL the obligation to control the absence of viruses, worms or any other harmful computer element. In any case, it is the User's responsibility to have the appropriate tools available for the detection and disinfection of harmful computer programs.
THE SAFFRON COMPANY JJ SL is not responsible for any damage caused to the software and computer equipment of Users or third parties during the use of the services offered on the Portal.
THE SAFFRON COMPANY JJ SL is not responsible for any damage or loss of any kind suffered by the User as a result of failures or disconnections in telecommunications networks that cause the suspension, cancellation or interruption of the Portal service during or prior to the provision of the service.
2.5. Contents and services linked through the Portal
The access service to the Portal may include technical linking devices, directories and even search tools that allow the User to access other pages and Internet Portals (hereinafter, "Linked Sites"). In these cases, THE SAFFRON COMPANY JJ SL will only be responsible for the content and services provided on the Linked Sites to the extent that it has effective knowledge of the illegality and has not deactivated the link with due diligence. In the event that the User considers that there is a Linked Site with illegal or inappropriate content, he/she may notify THE SAFFRON COMPANY JJ SL, without this communication in any case entailing the obligation to remove the corresponding link.
In no case shall the existence of Linked Sites presuppose the formalisation of agreements with the persons responsible for or owners of the same, nor the recommendation, promotion or identification of THE SAFFRON COMPANY JJ SL with the statements, contents or services provided.
THE SAFFRON COMPANY JJ SL is not aware of the contents and services of the Linked Sites and, therefore, is not responsible for any damage caused by the illegality, quality, outdatedness, unavailability, error and uselessness of the contents and/or services of the Linked Sites or for any other damage that is not directly attributable to THE SAFFRON COMPANY JJ SL
2.6. Intellectual and industrial property
All the contents of the Portal, including, but not limited to, texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as its graphic design and source codes, are the intellectual property of THE SAFFRON COMPANY JJ SL or of third parties, and none of the exploitation rights recognised by current intellectual property regulations may be deemed to be transferred to the User.
The trademarks, trade names or distinctive signs are the property of THE SAFFRON COMPANY JJ SL or third parties, and it cannot be understood that access to the Portal confers any right over them.
In any case, the User knows and accepts that the ratings and comments made on the products available through the Portal may be accessible to the rest of the Portal Users, including the identity of their author.
For all comments freely posted by the User on the Portal, whether or not they include an opinion or description of the products offered (hereinafter, "the Contents"), the User grants The Saffron Company JJ SL a free non-exclusive license of use, worldwide territoriality and with the maximum duration provided by law. On the basis of said license, The Saffron Company JJ SL may freely exploit the rights of reproduction, transformation, distribution and public communication of the Contents, solely for the purpose of being able to provide the services offered by THE SAFFRON COMPANY JJ SL and advertise its products and services.
3. Terms of Contract
3.1. User Registration
The use of the services provided by THE SAFFRON COMPANY JJ SL implies the need for the User to register on the Portal.
The User must register by indicating his/her full name, email address and may indicate the email address of a sponsoring User. Once registration is complete, a message will be sent to the designated email account with a link that the User must follow to confirm that he/she has access to it.
In any case, the User will be required to accept these General Conditions, as well as the Privacy Policy and the Cookies Policy.
3.2. Shipping Policy
THE SAFFRON COMPANY JJ SL will send its products to: Peninsular Spain, the Balearic and Canary Islands, Germany, Belgium, France, Holland, Italy, Luxembourg, Monaco, the United Kingdom, Austria, Denmark, Finland, Greece, Ireland, Sweden. It will not be possible to carry out the purchase process through the Portal to destinations other than those indicated.
The purchase of products on the Portal is subject to payment of shipping costs, at the buyer's expense.
Shipping costs will depend on the destination and the number of products purchased. In any case, the actual shipping costs will be detailed throughout the purchasing process and the buyer will have the opportunity to review these costs before finalizing their purchase. THE SAFFRON COMPANY JJ SL cannot be held responsible for delays in the delivery of orders due to causes not directly attributable to THE SAFFRON COMPANY JJ SL, unforeseeable events or force majeure.
Shipping costs include, in addition to the transport of the products, their packaging in boxes specially designed to transport bottles, insurance against loss or breakage, as well as VAT.
Orders will be delivered to the delivery address freely designated by the User. THE SAFFRON COMPANY JJ SL will not assume any liability when the delivery of the product does not take place as a result of the inaccuracy or falsity of the data provided by the User for this purpose, as well as in the event that delivery cannot be made for reasons beyond the control of THE SAFFRON COMPANY JJ SL, such as the absence of the recipient at the delivery address.
In the event of the recipient's absence and whenever possible, a delivery note will be left with the necessary information to arrange a new delivery to the recipient's address or the necessary instructions for the recipient to collect the product at a specific location. In any case, if the order cannot be delivered, it will be returned to the place of origin and the contract will be terminated.
3.3. Delivery options
For deliveries to mainland Spain, THE SAFFRON COMPANY JJ SL offers additional delivery options to facilitate delivery. The purchase of these delivery options will entail the payment of an additional delivery cost at the time of finalising the order. The availability of these options depends on the delivery postcode.
The products sold through this website are covered by the guarantees offered by their producers. In those cases that justify the use of the guarantee, the option will be to repair, replace the item, discount or return the product, in accordance with the legally established terms. Royal Legislative Decree 1/2007 of 16 November grants durable goods a legal guarantee of 2 years from the date of delivery. The consumer and user must inform the seller of the lack of conformity within two months of becoming aware of it.
Products that are in perfect condition, i.e. unsealed and unused, may be returned and exchanged for health and hygiene reasons.
The User has a period of 10 calendar days from receipt of the products to request the return of the products, by sending an email to info@thesaffroncompany.com. The User must state the order number and the products he/she wishes to return.
If the return is due to an error on the part of THE SAFFRON COMPANY JJ SL or because the product arrives broken or defective, the shipping and return costs will be borne by THE SAFFRON COMPANY JJ SL
After THE SAFFRON COMPANY JJ SL has verified that the products are in good condition, the amount corresponding to the returned units will be refunded within a maximum period of 10 calendar days using the same payment method that the User used for the initial purchase. This guarantee does not extend to the return shipping costs, which will be borne by the User.
3.5. Selection of products by the User
Any registered User may purchase products through the Portal.
The purchasing process at THE SAFFRON COMPANY JJ SL is based on a virtual basket, to which the User can add the products they wish to purchase.
To add products to the shopping cart, once the User is on the product description page and has selected the available customization options, he or she must select the “Add to cart” option provided.
The User can access and modify the contents of the basket at any time.
3.6. Order processing
Once the products you wish to purchase are in the shopping cart, the User may begin processing the order, allowing the modification of the selected products and their removal from the shopping cart.
The User must ensure that the products indicated on the screen are those he/she wishes to purchase and select from the listed geographic areas the one corresponding to the shipping address. At this point, the total price of the selected products and the shipping costs incurred are shown.
The User then accesses a panel where he/she must enter the shipping information; to continue with the contracting process, the User must fill in the shipping information, including his/her full name, telephone number and address, filling in all the fields marked as mandatory.
If the User wishes the billing address to be different from the shipping address, he/she must indicate this and fill in the corresponding information.
In the next phase of the purchase process, the User must select the payment method. At this point, the User is again informed of the exact amount to be paid, resulting from adding the price of the products and the shipping costs, net of any promotional discount and/or gift voucher.
CONFIRMING THE ORDER will direct the User to the selected payment gateway. Once the payment has been processed correctly, the order will be processed automatically, confirming the order information on the screen and sending an email to the User confirming the operation.
3.7. Product prices
Product prices are those indicated in the description attached to them. All prices indicated in the product description are expressed in Euro (€) and include Value Added Tax (VAT).
3.8. Payment method
The purchase of products through THE SAFFRON COMPANY JJ SL's Catwalk allows the following forms of payment:
– Payment by debit or credit card (VISA, MASTERCARD and AMERICAN EXPRESS) through a virtual POS.
– Paypal is the fastest and safest way to make online purchases. It is a free system.
To use a credit card through a virtual POS, the buyer must fill out a form indicating the name of the card owner, type of card, card expiration date and security code.
The management of card payments will be carried out through the secure REDSYS gateway to your bank, and secure HTTPs protocols on our server, THE SAFFRON COMPANY JJ SL not having in any case access to the corresponding data of your card. In all cases, THE SAFFRON COMPANY JJ SL will be responsible for the transactions carried out on this website. THE SAFFRON COMPANY JJ SL does not have access to the bank details linked to the payment methods and does not know or record these data during the payment operation.
3.9. Confirmation of receipt of acceptance
Once the purchase process has been completed, the User will receive, at the email address designated in the registration form, a communication specifying the characteristics of the product, price, selected shipping method, date of purchase, order number and delivery date. A permanent link to these terms and conditions will also be sent to the email address provided by the User. The User may request at any time, free of charge, a copy of the general conditions applicable at any time from THE SAFFRON COMPANY JJ SL or from any third party designated for registration and version control, if applicable.
4. Nullity and ineffectiveness of the clauses
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof that is null or ineffective, with these General Conditions remaining in force in all other respects, such provision being considered totally or partially as not included.
5. Applicable legislation and competent jurisdiction
These General Conditions shall be governed by and construed in accordance with Spanish law. THE SAFFRON COMPANY JJ SL and the User agree to submit any dispute that may arise from the provision of the products or services subject to these General Conditions to the Courts and Tribunals corresponding to the User's domicile.
6. We guarantee that each transaction made at THE SAFFRON COMPANY JJ SHOP is 100% secure.
All operations involving the transmission of personal or banking data are carried out using a secure environment. THE SAFFRON COMPANY JJ SHOP uses a server based on the standard SSL (Secure Socked Layer) security technology. All the information you transmit to us travels encrypted over the network. Likewise, your credit card data is not recorded in any database but goes directly to the Bank's POS (Point of Sale Terminal). In addition, we inform you that in an effort to provide greater security to credit card owners, we have incorporated the secure payment system called CES (Secure Electronic Commerce) into our payment gateway. In this way, if you are the holder of a "secured" card, you will always be able to make payments with a VISA or MASTERCARD card in our store. In the event that your card is not attached to this payment system, THE SAFFRON COMPANY JJ SHOP will only accept payment by VISA or MASTERCARD credit card from customers with previous proven seniority and reliability. In both cases, when paying with a VISA or MASTERCARD card, the following information will always be requested: the card number, the expiration date, and a Validation Code that matches the last 3 digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering more guarantees about the security of the transaction.
Important: Credit card fraud is a crime, and THE SAFFRON COMPANY JJ SHOP will prosecute anyone who makes a fraudulent transaction in our online store.
