Frequently Asked Questions
Welcome to our FAQ section. We are very happy to have you here and to have you as our customer.
We have tried to answer the most common questions.
SHIPPING, DELIVERIES AND RETURNS
Which countries do you ship to?
We ship throughout Europe. Delivery times and costs vary depending on the destination; you can check them during the checkout process.
How long does it take for my order to arrive?
In mainland Spain, 2–4 business days. For the rest of Europe, 3–8 business days. International shipments may take up to 10–15 days.
Do you offer free shipping?
Yes, we offer free shipping on orders over a minimum amount and only to mainland Spain. Check the current terms during the checkout process.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal, and Shop Pay. All payments are protected with SSL encryption.
What is your return policy?
We accept returns within 14 days of receiving your order, provided the product is unopened and in its original condition. Contact us at info@thesaffroncompany.com to start the process.
What should I do if I receive a damaged product?
Write to us at info@thesaffroncompany.com with a photo of the product and your order number. We will resolve it immediately with a reshipment or full refund.
What payment methods do you accept?
We accept credit/debit cards (Visa, Mastercard), PayPal, and Shop Pay. All payments are protected with SSL encryption.
ABOUT OUR PRODUCTS
Where do your products come from?
We work with a carefully selected group of national and international suppliers, always choosing the highest quality varieties. Every product undergoes our quality controls before reaching you.
How do I know how much I need?
It depends on the product and its use. Each product page includes recommended use and dosage guidelines. If you have any questions, write to us and we’ll be happy to help.
Are your products suitable for special diets (vegan, gluten-free...)?
Most of our products are natural and additive-free, but conditions vary by product. Check the product page for each item or contact us if you have any allergies or dietary restrictions.
Do superfoods and spices have an expiration date?
Yes, all our products include a best-before date. To preserve their properties as much as possible, store them in a cool, dry place away from direct light.
Do you sell wholesale or to the hospitality industry?
Yes, we have options for professionals and wholesale orders. Contact us directly to receive information about pricing and special terms.
Can I buy this as a gift?
Of course, our products make a perfect gift for cooking and wellness lovers. If you need special packaging or a personalized note, please contact us before placing your order.